On Friday 16 September 2022, the Ministry of Internal Affairs, Consumer Services Unit hosted its first
Consumer Stakeholder meeting with key suppliers to discuss the pricing of essential household goods. This initiative follows the results of our Consumer Poll held in June 2022 where consumers were asked a series of questions pertaining to their household expenditure.
The Poll revealed that consumer spending patterns had indeed been impacted by inflation leaving some concerned for the future. It is in the interest of all, to collaborate together by initiating discussion on how we can assist our consumers. The goal of the meeting was for Government and suppliers to discuss ways to assist our consumers through strengthening collaboration with the private sector and also the consumer.
Maru Mariri-Tepou, Inspector commented “As the office of the Consumer Commissioner, our role is to protect consumer rights and raise consumer confidence to continue participating in our economy actively and regularly. Our services aim to empower confident consumer purchasing to sustain a healthy economy and strives by empowering our people to spend their dollars and be satisfied with how they are spending it”.
It is a timely that we reach out given the current economic situation where prices are increasing rapidly. The meeting allowed attendees to raise concerns and challenges with current supply chains and some excellent suggestions were made.
“The pricing of goods is certainly not something taken lightly by our suppliers, there are many factors to consider such as access to markets, exchange rate fluctuations, labour shortages, interrupted supplies, increasing freight charges, taxes and levies – all elements that are largely out of the control of Cook Islands wholesalers and retailers” said Secretary of Ministry of Internal Affairs, Anne Herman “We all need to be mindful of the impact of each step of the process and work together and support each other as things will likely get harder before they get easier”
All present, all agreed that price controls is not a feasible solution to date due to external factors and the ongoing fluctuating cost to land goods in country. However, the local enterprises are very conscience of their charges to consumers and they will continue to price the goods essential to families reasonably. All parties have also agreed to form a Consumer working committee to keep updated on the current situation and share improvements and insights and ensure we are all on the same page.
We encourage all to continue supporting each other in good faith.
For further information on Consumer Guarantee Act 2008 and Fair Trading Act 2008 please contact the Ministry of Internal Affairs, 29370 or email [email protected]