Know your consumer rights under the Cook Islands
Consumer Guarantee Act 2008 and the Fair Trading Act 2008
The Consumer Guarantees Act 2008 (CGA 2008) protects consumers by:
- Allowing you to seek repairs, replacements or refunds when goods are faulty
- Setting minimum guarantees for all products and services.
All Cook Islands businesses and people in trade have to meet their responsibilities under the CGA 2008.This means if you have a problem with a product or service, you can do something about it.
To ensure fair trading practices in the Cook Islands the Fair Trading Act 2008 (FTA 2008) prevents:
- Unfair and unsafe trading practices
- False and misleading representations
IMPORTANT CONSUMER LEGISLATION
For further information, please contact:
P.O Box 98, Rarotonga, Cook Islands
T: (+682) 29370 E: [email protected]
The Ministry of Internal Affairs, Labour and Consumer Inspectorate, launched a ten-question long Consumer Poll – June 2022, as a way of collecting information on how consumers in the Cook Islands are coping with the hike in cost of living. The poll was shared via social media for a period of 2 weeks during the month of June, resulting in over 5000 views across the different pages. A total number of 319 respondents completed the poll. The key data collected summarized in three output (use attachment above) as follow.
The Ministry of Internal Affairs would like to thank the respondents for participating in the poll. The collected data provides a snapshot of the reality faced by our people in the current situation. As elsewhere across the world, increase in the cost of living is affecting daily lives of our families and most vulnerable. The responses provided demonstrates the need to explore interagency collaboration as well as private-public sector cooperation on how to help alleviate the pressure of increased cost of living. Some initiatives like free budgeting courses, price control on white square bread, fuel and gas as well as the recent increase in minimum wage are already in place. As the situation prolongs, it is timely to seek out other avenues to best respond to our community’s needs.
Next Consumer Poll will be released in the coming weeks. We encourage all our people residing in the Cook Islands to once again participate and encourage more of our community to have their contribution included in the next round.
For further queries, call 29370 , Labour and Consumer Inspectorate. Ministry of Internal Affairs.